The Swartz Report: The Importance and Power of Relationships
A belated Happy Earth Day to everyone. 🙂 I hope you’re doing your part to make the planet a safer place for us and future generations.
While we tend to get so busy wrapped up in our daily work activities, it’s good to take a moment and reflect on the “awesomeness” of our world. We cannot lose sight of how many things are “right” around us, even when we constantly see and hear the troubling issues immediately staring us down.
Speaking of “awesomeness”, I would like to share three examples of how staying connected and doing things the right way can benefit you years later.
Example #1
We recently signed a new client with a nice portfolio in central Iowa. There was nothing extraordinary about the deal itself, but how the situation played out reflects the value of relationships. We have a long-time client who is a single tenant on a property. While not the owner of the property, they’re responsible for the property tax liability.
My client gave me the name of the property owner and I reached out to the ownership group. The owners were interested in potentially having us review their portfolio in addition to the property I had inquired about. As I perused the email string, there was a contact name for someone I’d worked closely with while she was at another company whose portfolio we handled in 1994 (and still handle today!)
I have not been in touch with her for almost 10 years, but as soon as I recognized the name, we immediately touched base and it was if we had been working together throughout. She is the property manager for the new client’s portfolio. I’m convinced our prior relationship, and the positive results that began 25 years ago, had a positive effect on the decision to work with us.
Example #2
We have another long-time client who owns property managed by a property management firm. We’ve worked closely with the management firm for the past several years. But this year, the property management firm reached out to us independently to see if we would be interested in handling their own portfolio as well as other owners of property they manage.
Why? I believe it’s partly due to the relationships we’ve developed over the years with our clients and the property management company. Our results help seal the deal, but I’m convinced it’s the relationships we’ve maintained over time that created the opportunity for the consideration in the first place.
Example #3
Another property management firm reached out to me last week. The individual was also someone I’d worked with over 20 years ago with another company. He reached out to me and asked if we were interested in representing the portfolio he managed. He also wanted to know if we were taking on new clients. We have a call with the ownership group and the property management team this week. Hopefully we will secure the deal!
Bonus Example
We have another development on the Indurante side where an individual worked with us, but recently started a new position with another company. He has reached out to us in hopes we will be able to assist in the railcar property tax compliance component for his company beginning next year.
What does this all mean?
Never underestimate the power of relationships; the power of communication and the positive effects of staying in touch. While you may not see the tangible results in the short term, the long-term results may be incredibly rewarding. The situations described above represent an additional $100,000,000+ in property values to be reviewed in 2021.
Thank you so much for continuing to read about our journey. As always, if you have questions, comments or concerns, please reach me at the following…Â |Â
Stay safe, stay healthy and get vaccinated when the opportunity presents itself.

Earlier today, I participated in two separate events relating to the travel and hospitality industry.
We will see reassessments in Iowa, Missouri and Colorado in 2021, and Johnson County, KS has just released the 2021 commercial/industrial values. It will be interesting to see how the various counties react to the effects of Covid in the real estate arena.










Next week, I will be taking my first business trip out of town since the beginning of the pandemic. While Zoom and Microsoft Meetings have been incredibly useful, and being able to see others is an effective alternative to the usual conference call, there are simply things not easily replicated when we meet face to face. So, next week, I will be traveling back to Las Vegas to meet with my employees of Indurante (as well as Swartz + Associates, Inc. since 
The timing of the change is much harder to predict, but it is fair to assume the dynamics of commercial real estate over the next 3-5 years will be quite different than what we have traditionally experienced. The question is, how will the county jurisdictions react?
We will be working on expanding our presence in the Las Vegas market, as we believe changes in market value first appear in the Southwest (AZ, NV and CA) and the Southeast (FL and GA). With our Indurante office creating a presence in Las Vegas, this is a natural opportunity to grow the Swartz practice with existing clients and expanding our service to those with properties in Clark County.
In preparing for this month’s update, I reviewed my August 2019 blog for a little inspiration. I found many of the things I presented following my accident to be true today in the midst of a pandemic. The focus being holding your employees accountable and having them taking on more responsibility. This may be true even more so than a year ago.
Last Tuesday, my father had quintuple bypass surgery. Yes, no typo, five bypasses! The surgery went as well as anyone could have expected for a man turning 89 in November. What to do, what to do… In this Coronavirus environment, all one can do is offer emotional support for the family. There is no visitation at the hospital. No hugs, no holding hands, no “just being there”. Only phone calls, Zoom setups during the week and words of encouragement. The true providers are the nursing staff, who serve both the medical needs of the patient and the emotional needs during this pandemic. Truly unbelievable.
Last month, I mentioned one our employees, Mark Phillips,