Zoom, Virtual Roundtables and the Human Condition
One month has passed since I last posted my blog. To say these last 31 days have been interesting, would not do justice to any sort of definition of “interesting”. Unique, unprecedented, unparalleled…. All terms researched that could easily take its place.
I know this has dominated the airwaves and it’s hard to focus on anything else. How does a company effectively continue to operate while living in a new world of social distancing? I believe we are all learning as we go; trial and error with a healthy dose of common sense as our guide.
Virtual Roundtable
Today, I participated in virtual roundtable discussion sponsored by the Greater Kansas City Chamber of Commerce. This one hour conference via Zoom, consisted of 68 small business owners (or high level decision makers within their respective companies).
The concept was to share ideas and concerns with other businesses in the community having the similar issues; relief funding, PPP applications, working with your banker; employee morale and many others. The idea was to share challenges and what employers are doing to overcome them as well as offering successes and ways to encourage employees to get away from the “groundhog day” concept, which many are falling victim and can easily become a pattern to slip into day after day. Conversation was lively and the “chat room” was filled with questions and suggestions for us to implement.
Zoom is a fascinating tool I am using on a regular basis.
While I had heard of this before the pandemic, it was something I would “look into” when I had the time to research. Well, things can change in an instant, and I am a believer now. The ability to see and communicate with each employee is much more powerful than a phone call. Weekly meetings with the Kansas City office on Mondays and the Las Vegas office on Thursdays has provided much needed energy.
Additionally, it allows each of us to see the emotional aspect of working remotely, where a phone call may not.
I have been a user of Zoom for both business and social aspects and the results have been extremely positive for my personal well-being. Seeing your employees maintaining a positive outlook while working from their personal residences is a very powerful picture for an owner. Connecting with clients and friends for a virtual lunch, dinner or “happy hour” is equally important for my social well being and I plan to have several more in the upcoming weeks.
Many of our clients are hurting right now and these next several months will be very challenging for them. My goal is to stay connected not only on a professional level, but a personal level, if warranted. We should not feel we are simply property tax consultants but we are friends with, and in many cases, long histories of working together. We know each other’s stories and celebrate successes. I want my clients to know we are still there for them, looking out for their bests interests while remaining compassionate. This is where relationships are cemented and we plan to be here, assisting where and when possible.


Like most of us, I have been watching the sweeping changes occurring in our lives over the past 10 days. What started as a potential nuisance has developed into a complete crisis. Whether you believe we, as a nation, have over-reacted or have not yet done enough to do our part, this is a generational event which demands calm and patience. We must listen to, and adhere to our governmental officials, both at the local and national levels.


As we bid good-bye to 2019, I wanted to identify a few of the major events of the year and goals for the 2020 year.
As we approach the Thanksgiving holiday, I went back and reviewed my previous blogs and naturally, they focused on things I’ve been thankful for over the past year. If you’re a regular reader of my monthly blog, I feel I wrote my “thanksgiving” blog 
While the companies focus on different areas of the property tax arena, they are very complimentary. Companies who own railcars, undoubtedly have ownership interests in commercial/industrial real estate as well as machinery and equipment. The key is to now educate Indurante employees about Swartz products and how Swartz reviews assessments. Likewise, Swartz employees are learning what it looks like to handle several thousand property tax annual filings and the payment of thousands of annual tax bills on behalf of Indurante’s clients.
I recently returned from a trip to Des Moines to visit a client, look at a property in booming Ankeny, IA and met with a fee appraiser hired to review a property. This trip allowed for several hours of windshield time to process the various events currently happening in the property tax world. I thought this would be a good opportunity to bring you up to date in jurisdictions where we represent many of our clients.
I hired an Uber from my hotel to take me to my office. Along the way, we were hit by a car that chose to ignore a red light. Our car was significantly damaged and I remember nothing of the incident. The next thing I remember is waking up at some point on Thursday, July 11th in the Intensive Care Unit of the University Hospital.
I’m lucky to have grade school friends check in from all across the country to see how I am doing. Texts, phone calls, emails – they were coming in fast and furious.